Shipments and returns
DELIVERY FOR FRANCE AND INTERNATIONAL
You can choose to track your parcel online. To do this, go to your fumerchic.com customer account. Logon to your account using your e-mail address and password, click on My orders and on the details of the order concerned. You will see the status of your order and its tracking number.
BM Commerce is responsible for the conveyance of orders up until they are delivered.
This responsibility stops as soon as the buyer receives his order and signs for it.
The buyer is responsible for checking his order in the presence of the transport company. He may :
- Refuse the parcel and inform BM Commerce immediately within 48 hours at the following address: as well as the transport company by recorded delivery with return receipt within 48 hours.
- Enter any reserves he may have about the parcel’s condition on the transport company’s receipt.
If the article is not conform to the order, before returning it, the buyer must inform BM Commerce which will provide him with a return number and note (to be affixed to the parcel), proof of its acceptance of the order’s non-conformity.
In this case, the cost of returning the parcel and sending the new parcel will be covered by BM Commerce.
The Buyer may also make one (1) exchange per order. He must inform BM Commerce that he wants to do so by e-mail.... BM Commerce will then provide him with a return note (to be affixed to the parcel) as proof of its acceptance of the exchange.
In this case, the cost of returning the parcel will be payable by the buyer and the delivery cost of the new parcel will be covered by BM Commerce.
The returned product must be complete, in packaging which allows it to be transported without any risk, and in the same condition it was in when it was received. It must be sent by recorded delivery with return receipt, or with the “order tracking” option, within seven (7) days following the date of receipt.
The refund or exchange will be made after the product has been received and controlled by the seller.
BM Commerce will refuse any returns which have not followed this procedure.
In the case of a delay in delivery, the buyer must inform BM Commerce... which will contact the transport company. No changes may be made to the order before the transport company has replied. In the case of the parcel being lost, BM Commerce will send another parcel conform to the order at its own expense after informing the buyer.